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Our aim at SSSB is to supply our tenants with accommodation that is as trouble-free as possible. Inevitably, however, things break, stop working or cause you trouble in some other way. In such cases, you should contact your house caretaker so that we can put the fault right or at least provide you with better information about how something is supposed to function. You can report faults online via the My pages function on our web site.
We are grateful if you also report faults that don’t necessarily affect you directly, so that we can prevent consequential damage and avoid similar faults occurring in the future.
On-call emergency service
We have an agreement with an on-call company that can deal with emergency problems outside office hours. Before calling them, consider whether the fault is actually an emergency or whether it can wait until the house caretaker is on duty. If you call, you must also be at home to let the on-call technician into the building/apartment as he has no keys.
PLEASE NOTE! If the situation is obviously not an emergency or if you are not at home when the technician arrives, you will be liable to pay compensation. You will be charged for the amount invoiced by the on-call company plus any administrative costs incurred by SSSB.
When can I contact the on-call service – a brief guide with examples
With weekday evening means 1600-0800 hrs. With weekend means the day before a 'red' day (Swedish 'helgafton'), Saturday-Sunday or other 'red' day.
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The fault occurs on a weekday evening
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The fault occurs at the weekend or on a public holiday
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Ring the on-call service
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Wait until the following weekday
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Ring the on-call service
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Wait until the following weekday
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Rising water level due to a blockage
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x
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x
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Blocked toilet
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x
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x
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Blocked kitchen sink
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x
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x
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Leaking water-trap or running toilet
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x
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x
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Glass damage in the entrance (broken window)
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x
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x
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Vandalism, only if there is a risk of personal injury, or risk of other damage or theft (not including the basement)
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x
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x
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Blocked waste chute
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x
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x
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All the lights go out in the stairwell or int the basement
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x
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x
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Fridge, freezer or cooker out of order
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x
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x
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Technical problem with the door-lock in the entrance or other corridor
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x
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x
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No electricity in the laundry-room
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x
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x
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Discharge of water, e.g. from a broken pipe/leakage or water gushing out of a tap
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x
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x
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Dripping tap or running toilet
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x
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x
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No hot water in more than one apartment for a long period of time
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x
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x
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No ventilation in more than one apartment
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x
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x
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Heating failure in more than one apartment for a long period of time
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x
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x
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