Q&A:s about broadband
How do I connect?
You can activate your broadband once you have moved into your new home. This is done via a portal that can only be accessed from the broadband socket you wish to activate. The portal appears automatically the first time you open your web-browser after connecting your network cable in the new apartment.
Please note!
- The activation portal is only available in Swedish but Tele2 has done a manual to make the activation easier. Download the manual for Tele2's activation portal »
- To be able to use the activation portal you need a Swedish Social Security Number ("personnummer"). If you don't have that you need to activate your new broadband by calling Tele2's Customer Service on 0772-25 25 25.
- The Tele2 Customer Service's interactive voice response is only available in Swedish. You can download instructions on which button to press to be put through to the right agent. Download the manual »
Only tenant #1 (the main tenant) may sign an agreement with Tele2. If you do not have a valid rental agreement with SSSB (e.g. you are subletting), you will not be able to use the broadband connection via Tele2 at the favourable price offered by SSSB.
What happens if I exchange my apartment within SSSB?
Transferring your subscription is free but you will have to inform Tele2. Please call Tele2's Customer Service on 0772-25 25 25. Please note! The Tele2 Customer Service's interactive voice response is only available in Swedish. You can download instructions on which button to press to be put through to the right agent. Download the manual »
How do I report a fault?
You report faults to Tele2 by telephone on 0772-25 25 25. Please note! The Tele2 Customer Service's interactive voice response is only available in Swedish. You can download instructions on which button to press to be put through to the right agent. Download the manual »
A broken or damaged broadband socket should be reported directly to your house caretaker however. Note that you may be charged for the repairs if you yourself have caused the damage.
What is included in my subscription?
Unlimited online time
10 e-mail addresses
10 MB space for your own web site
Free telephone help, evenings and weekends included
CD-ROM with software
Norman Personal Firewall
Webmail
Can I move the socket in my apartment?
No. Under no circumstances may you modify the cables and sockets installed in your apartment. This can adversely affect the quality of the service both for you and your neighbours.
How do I order extra email addresses?
You can do this online at Tele2 »
How do I register my web site?
You can do this online at Tele2 »
How do I install the Norman Personal Firewall?
You can do this online at Tele2 »
What is the transfer rate within SSSB properties and to the Internet in general?
During the autumn 2010 we upgraded your broadband connection to a browsing speed of 100/10 Mbit/s.
Speeds are shown as ranges, from the minimum to the maximum possible speed for downloading and uploading. 100/10 shows the different speeds for downloads and uploads. The reason why Tele2 specifies a range is that the exact speed depends on a number of factors: the settings on the computer and/or whether any other equipment is connected between the computer and the port, thereby limiting the capacity. If the activation portal doesn't show when you open your web-browser for the first time in your new apartment please contact Tele2's Customer Service as the reason for this might be that the former tenant hasn't cancelled the agreement with Tele2.
What do I do if I want to connect more than one computer to the broadband socket?
The best thing to do is to use a broadband router.
Do I need a log-in function?
No, as soon as you receive your subscription details from Tele2, you can start using the broadband network.
Will traffic be screened through a screening router/proxy or some other security function?
Traffic flows will be controlled to a certain extent. FTP server and webserver services are for example forbidden and abuse may result in criminal charges.
Are IP addresses dynamic or fixed?
Dynamic (DHCP) with long-time distribution, using public IP addresses.
Further information about your broadband subscription
Read more at the web site of Tele2 www.tele2.se »
You can also call the Tele2 technical support at 0772-25 25 25. Please note! The Tele2 Customer Service's interactive voice response is only available in Swedish. You can download instructions on which button to press to be put through to the right agent. Download the manual »
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