Frequently asked questions and answers
I have paid my Student Union membership for the upcoming semester but it has not been updated on My pages. Why?
The system will search for your Student Union membership only after your current membership has expired. For example, your current Student Union membership expires on September 30, our system will search for your new membership on October 1. Keep yourself updated on My pages.
If your membership is not updated on My pages, please contact your Student Union.
Check that you have registered the same e-mail address and Swedish personal identity number with your Student Union as you have registered on My pages, as they must be identical. Your Student Union registers you in SSCO’s membership register, which we check every night.
- Make sure the e-mail address you registered with your Student Union is identical to the e-mail address that you entered on My pages. This is especially important if you are a student from another country than Sweden.
- If the problem still remains, please contact your Student Union and verify that you are indeed a registered Student Union member.
- Also check that your Student Union has registered you in SSCO’s register. Your Student Union registers you in SSCO’s membership register, which we check every night.
Your data at Stockholms studentbostäder is automatically checked regularly in SSCO’s register and the Student Unions. By our nightly checkups we receive information if you are a Student Union member or not.
This means that you currently cannot collect more credit days, but you will keep the credit days you have collected so far. As soon as your Student Union membership is registered on My pages, your place in the queue will be reactivated and you will continue to collect credit days.
If your Student Union membership never has been registered on My pages you need to log in to see which date you need to park your place in the queue. You will see a button in the orange box. Click on it to park your place in the queue.
If your Student Union membership has been registered on My pages, it will automatically be put on hold when your membership expires.
Once you have parked your place in the queue, it will not be reactivated until your Student Union membership is registered on My pages.
It can be on hold for a maximum of 36 months combined. After that time your credit days will be deleted and you will lose your place in the queue.
It is free to be registered in our queue, but in order to collect credit days you need to be a member of a Student Union associated with SSCO. You can find all Student Unions here.
Click on the link “forgotten password“. The system will then send you a verification code to your registered e-mail address and you will be able to choose a new password. You can also send a copy of your ID document to our Customer Service and we will help you with a temporary password.
Use our contact form to send in a copy of your Birth certificate from the Swedish Tax Agency, Skatteverket. The certificate cannot be older than three months. Our Customer Service will help you update your username from your temporary P-number to your Swedish personal identity number. Once you have received confirmation, you can start using your Swedish personal identity number as your username.
You are only allowed to have one account with us. If you have more than one, you risk being blocked from our housing waiting-list. Contact our Customer Service and we will help you so that you only have one account registered in your name.
No, that is not possible. If you have the highest number of credit days on more than one accommodation, the system will randomly send you an offer of accommodation.
You can decline once, the second time you decline an offer, you will lose your credit days.
We send offers of accommodation to your My pages. There you will also see the last date and time for signing the agreement. We do not send out emails with a notification. All information from us goes through My pages.
Do I have to reactivate my place in the queue after I have signed a tenancy agreement for an accommodation?
Yes, log in to My pages and register your place in our queue.
No, that is not possible. You can move in at the earliest on the date your agreement becomes valid. If that date is during a weekend or holiday, you move in on the following weekday. You can collect your keys at the earliest from 2:00 p.m. on the date your contract starts.
You may have pets if you live in a one-room or multi-room student apartment but not if you live in a student corridor room. Remember not to disturb your neighbours.
Contact your bank and they will help you register for eInvoice. Please note that you must always log in to your online bank and approve your payment.
A student room has 10 months’ rent, which means that the annual rent is divided into ten months instead of 12 months. June and July are rent-free. You may of course still live in your home during these two months. If you move in on 1 May, the earliest you can move out is the last day of August.
We do not publish any student rooms with move in date in June and July, since they are rent free months. Then we can take the opportunity to make a thorough review of these rooms during these two months.
You can apply for a free term during spring semester in January and February, no later than February 15, and during August and September, no later than September 15 for the fall semester.
To apply for a free term, send us an e-mail through our contact form with the following information:
- That you wish to apply for a free term and which term your application refers to.
- A certificate proving you gained 15 ECT credits last semester.
- Your study plans after your free term is over.
Please see the requirements for free term on My pages/Free term.
As a tenant you have two months notice. You can give notice to either the 15th or the last day of each month. You terminate your tenancy agreement on My pages.
You may do so if you fulfil the necessary requirements. You can find more information on tenancy transfer requirements under My agreement on My pages.
You can apply to sublet your home if you meet the criteria. You can see information regarding subletting on My pages. Application form can be found here.
You register your fault via Fault reporting/Pest control on My pages. Your House Caretaker will then contact you to decide a date and time.
Please contact your House Caretaker to ask about the rules that apply to choice of colour and materials.