When you receive an offer, you are also given the contact details of the current tenant, who is the person who will show you the home. These contact details disappear once you have signed the tenancy agreement.
Once you have said yes to an offer, you sign your tenancy agreement directly on My pages.You sign your agreement and enclose the required certificates directly online.
The deadline (date and time) by which you have to sign the agreement and enclose certificates can be found on the agreement offer.
Please note! If you say yes to the offer but don’t sign the agreement/enclose the certificates before the deadline, it will be counted as a “no” to the offer.
You can only say no once to an offer of a home.The second time you say no to an offer, you lose your credit days.
If you fail to respond to an offer before the deadline, it counts as a no.
If you say yes but then fail to sign the agreement/enclose certificates before the deadline, it counts as a no.